General Questions
How do I make a reservation?
Simply use our online booking form on each service page. Fill in your trip details and submit the form. We will confirm your booking by email.
Which payment methods are accepted?
We currently accept cash payment directly to the driver at the end of the trip. Easy and safe!
Can I cancel my booking?
Yes. You can cancel your booking free of charge up to 12 hours before your scheduled pickup time.
Is the price fixed?
Yes, once you book, your price is guaranteed. No hidden fees or surprises!
Airport Transfers
Will the driver wait if my flight is delayed?
Of course. We monitor your flight in real-time and adjust your pickup time accordingly at no extra cost.
Where will I meet the driver at the airport?
Our driver will be waiting at the airport exit gate, holding a sign with your name on it for easy recognition.
City Tours
What does the City Tour include?
City Tours include private transportation with a professional driver. Tour guides and entrance tickets to attractions are optional and can be added upon request.
Can I customize my city tour?
Absolutely! We offer flexible itineraries based on your preferences. Just let us know during the booking process.
Still Have Questions?
Contact our support team via book@shuttleport.net. We are here to assist you 24/7!
